What To Look For In A Professional Carpet Cleaning Service
Published on Wednesday, 12 November 2014
If you are hiring professional cleaners for your home, especially to treat such delicate items such as carpets, then you would want to make sure that there cleaning service you receive are of top quality and worth the money you are paying for it. But how can know whether their service is good before they begin work? It’s easy; in order to not risk your carpet from being ruined by cowboy cleaners, there are a few questions you can ask them before they begin working for you. Additionally, most decent cleaning companies will be happy for you to sample their work before they begin working on all the carpets in your house. These questions will further help you figure out what you are in for.1. Are the cleaners professionally trained?Carpet cleaning might not seem like a task that requires intensive training but you couldn’t be more wrong. A professional carpet cleaning company will handle a variety of carpets and other upholstery cleaning every day. As such they need to be aware about the technicalities, such as the materials used to manufacture the carpet and what chemicals and procedures will be safe to use on them. It is the difference in technical knowledge that sets an expert apart from an amateur.2. Does the cleaning company have any certifications?Although this is not an absolute requirement, but it is easier to trust a company that has been accredited by trade associations like the National Carpet Cleaners Association. Most professionals who are a part of this traders unit have specific training in this field and have to pass certain quality standards that ensure that their services are more satisfactory.3. Do you have any money back policy?A genuine professional cleaner will offer to pre-clean an area of the carpet for you for free and depending on whether you are happy with their service or not, they will continue with the work. If they proceed with the job and even then, for whatever reason, you are unhappy with the work, they should have a policy of refunding you all or part of your money or offer a re-do free of cost. A good company will want to please their customers at all costs so that they are highly recommended.4. Do they have insurance?If the cleaners mishandle your carpet and damage your items, you should be able to hold them responsible for it. That is why you insist on knowing if they have insurance, and if they do, is that the right one. A liability insurance is not as effective as a treatment risk insurance which covers all of your furnishings, and most domestic cleaning companies don’t know the difference. This is why you insist upon trained, accredited companies only.5. Are they offering a fixed price and a clear deal?Many companies will advertise cheap prices and lure in customers, and then try to sell them the obviously better cleaning service for a much more expensive price. Do not waste your time on these traps; always insist on getting a written/printed contract stating exactly what you are paying for. Also make sure they are including a free survey of the items that need to be cleaned. A good company will always want to know what the cleaning requirements are and if there are any issues or concerns they need to address particularly. This may be done on the day of the cleaning appointment or prior to that.Depending on what the response is to these questions, you might want to decide whether the cleaning company is worth your business.
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